Refund Policy
Last updated: August 5, 2026
Overview
At Luvngift, customer satisfaction is important to us. Refund eligibility depends on the nature of the purchase.
Physical products
Refunds may be approved when:
- The product is defective
- The product arrives damaged
- An incorrect item is received
- The item is significantly different from its description
Requests must be submitted within 14 days of delivery.
Non-refundable situations
Refunds are generally not available for:
- Change of mind
- Personalized items
- Custom-made products
- Perishable goods
- Digital products already delivered
Gift services
For booked services:
- More than 48 hours before service: full refund.
- 24–48 hours before service: 50% refund.
- Less than 24 hours before service: no refund.
Unless required by law or approved by the service provider.
Delivery issues
If an order is lost or not delivered:
- An investigation may be initiated
- A replacement or refund may be offered
Chargebacks
Users agree to contact Luvngift before initiating chargebacks with their bank. Fraudulent chargebacks may result in account suspension.
Refund processing
Approved refunds are typically processed within 5–10 business days. Processing times may vary by financial institution.
Substitutions
If an item in your gift is unavailable when we prepare it, we replace it with something of equal or better quality and value rather than delay your delivery — and if nothing suitable exists, we make it good. Dietary and religious requirements always override a substitution.
Full details, including how to set your substitution preference, are in our Substitution & Quality Promise.
Currency and exchange rates
Refunds are issued to the original payment method, in the same currency you were charged, for the full approved amount. Luvngift does not deduct exchange-rate differences or payment processing fees from your refund.
If your card or bank account is held in a different currency from the one you were charged in, your bank converts the refund at its own rate on the day it is received. Because rates move, the amount credited to you may be slightly higher or lower than the amount originally debited. This difference is determined by your financial institution and is outside Luvngift's control.