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LuvngiftLuvNgift

Terms of Service

Last updated: November 7, 2026

1. About us and these terms

Luvngift is operated by DOCH FX INC, a company based in Ontario, Canada, at 3354 Woodroffe Avenue, Nepean, Ontario K2J 0A8. You can contact us at info@luvngift.com.

These terms apply when you use our website or app, create an account, or buy from us. Please read them with our Refund Policy, Substitution & Quality Promise and Privacy Policy, which form part of them. Nothing in these terms takes away rights you have by law as a consumer.

2. Who can use Luvngift

You must be at least 18 years old to create an account or place an order. You agree to give accurate information and to keep it up to date.

3. What we do

We sell gift bundles, custom gifts and recurring grocery and gift subscriptions, delivered to recipients in Nigeria. When you place an order, your contract is with DOCH FX INC.

Gifts are prepared and delivered by independent delivery partners in Nigeria whom we choose and manage. We stay responsible to you for your order whichever partner handles it.

4. Your account

Keep your password secure and do not share your account. You are responsible for activity on your account. Tell us straight away if you think someone else has used it. You can delete your account at any time. See how to delete your account.

5. Recipient details

When you order, you give us the recipient's name, phone number and delivery address, and you may add a personal message. You confirm that the details are accurate, and that you are entitled to share them with us so we can deliver the gift. We use them only as described in our Privacy Policy.

If we cannot deliver because the details are wrong or the recipient cannot be reached after reasonable attempts, we will contact you to arrange delivery. Our Refund Policy explains what happens if delivery is not possible.

6. Prices, currency and tax

  • You pay in Canadian dollars, US dollars or British pounds. Our catalogue prices are set in US dollars and converted to your currency at our current exchange rate, so the price you see can change from day to day until you pay.
  • Delivery within Nigeria is included in the price. There are no separate delivery or service fees.
  • We do not add sales tax. What you buy is delivered to your recipient in Nigeria, so Canadian GST, HST and provincial sales tax, UK VAT and US sales tax are not charged on it. If that ever changes, we will tell you before it affects anything you pay.
  • You see the full amount, including any tax, before you pay. That is the amount we charge. If your card is in a different currency from the one you pay in, your bank may convert it and charge its own fees. Those fees are outside our control.

7. Placing an order

Your order is accepted when your payment succeeds and we send you a confirmation. Payments are processed by Stripe. We never see or store your full card number. If you choose to save a card, Stripe stores it so you can use it again, and you can remove it from your account at any time.

We may cancel an order before it is prepared if we suspect fraud, if an obvious pricing error was made, or if we cannot fulfil it. If we do, we will tell you and refund you in full.

8. Custom gift requests

  • Describe what you would like and we will reply, ask questions if we need to, and send you a quote setting out what we will deliver and the price.
  • You can accept a quote, ask for changes, or decline it. A new quote replaces the previous one. A quote marked final can be accepted or declined, but not changed.
  • Nothing is charged until you accept a quote and pay. Once you accept, the price is fixed.
  • The scope in the accepted quote is what we will deliver. We may decline a request we cannot fulfil safely, lawfully or to our quality standards.

9. Subscriptions

  • Billing: a subscription is charged monthly or every two weeks, as you choose, at the price shown when you subscribe. Each charge is taken automatically at the start of each cycle until you cancel.
  • When it starts: you can start as soon as possible, in which case the first charge is taken when you subscribe, or choose a first delivery date up to 60 days ahead. If you choose a date, we save your card when you subscribe but charge nothing until the first charge date shown at checkout, which is a few days before your first delivery so the gift can be prepared. We email you a reminder a few days before that first charge. You can change the box or cancel before then at no cost; skipping and pausing become available once the subscription has started.
  • Skip, pause or cancel from your account at any time, without calling us:
    • Skipping the next cycle means that cycle is neither charged nor delivered.
    • Pausing stops charges and deliveries until you resume.
    • Cancelling takes effect at the end of the cycle you have already paid for. That cycle is still delivered, and you will not be charged again.
  • Failed payments: if a charge fails, we will tell you and retry it for up to about two weeks. Deliveries may continue during that time. If payment cannot be collected, we may cancel the subscription.
  • Price changes: we will tell you at least 30 days before a new price applies to your subscription. You can cancel before then if you do not want to continue.
  • What is in the box: you choose the items. Each item shows how much of your box it fills, and a box must be filled to at least the minimum shown and no more than your plan covers. You can change it at any time; a change applies from the next delivery.

10. Delivery

Before you pay, we show an estimated delivery window as a range of days. It is an estimate, not a guaranteed date: delivery in Nigeria can be affected by location, traffic, weather, public holidays and other events. We will keep you updated by email and SMS, and you can track your order from your account. When a gift is delivered, our delivery partner may take a photo as proof of delivery, which we share with you.

11. Substitutions

If an item is unavailable, we replace it with something of equal or better quality and value. We never cross a dietary or religious requirement you have told us about. If no suitable replacement exists, we make it good. The details are in our Substitution & Quality Promise.

12. Cancellations, problems and refunds

How to cancel an order, what to do if something goes wrong, and how refunds work are set out in our Refund Policy. Your legal rights as a consumer apply in addition to that policy.

13. Using Luvngift responsibly

You agree not to:

  • use Luvngift for anything unlawful, fraudulent or harmful
  • place orders with payment details you are not authorised to use
  • send gifts or messages intended to harass, threaten or deceive the recipient
  • try to gain unauthorised access to our systems or interfere with how they work
  • upload malicious code, or scrape or copy our site at scale

14. Reviews and messages you send

You keep ownership of reviews, messages and photos you send us. You give us permission to use them to run Luvngift, and to show your reviews on our website and app. We may remove content that is unlawful, abusive or misleading. We do not remove or edit reviews because they are negative.

15. Our intellectual property

The Luvngift name, logo, website, app and content belong to DOCH FX INC or our licensors. You may not copy or reuse them without our permission.

16. Our responsibility to you

If we break these terms, we are responsible for loss you suffer that was a foreseeable result of our breach or our failure to take reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for delays or failures caused by events outside our reasonable control.

Otherwise, our total liability to you for any order is limited to the amount you paid for that order or, for a subscription, for the cycle concerned. Nothing in these terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence, for fraud, or under your statutory rights as a consumer.

17. Suspending or closing accounts

We may suspend or close an account that is used fraudulently or in serious or repeated breach of these terms. Where it is fair to do so, we will tell you why first. Orders already paid for will be delivered or refunded.

18. Changes to these terms

We may update these terms, for example when we add features or the law changes. The terms in force when you place an order apply to that order. If a change affects an active subscription, we will tell you beforehand, and you can cancel if you do not agree.

19. Law and disputes

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If you live outside Ontario, you keep the protection of any mandatory consumer laws where you live, and you can bring a claim in your local courts where those laws allow.

If you have a complaint, contact us first at info@luvngift.com. We aim to resolve it within 14 days.

20. Contact

DOCH FX INC
3354 Woodroffe Avenue, Nepean, Ontario K2J 0A8, Canada
Email: info@luvngift.com